FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship to the US
How long will it take to receive my order?
Abby & Evie orders typically ship within 1-2 business days from California. Shipping times may vary depending on your location and unforeseen circumstances.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your delivery and estimate its arrival date.
Returns
Can I return my order?
Absolutely! We want you to love your purchase. If you're not satisfied, returns are accepted within 7 days of delivery. Items must be in original condition with tags attached, and a 20% restocking fee may apply.
What if my item arrives damaged or defective?
We apologize for any inconvenience! Please contact us at service@abbyandevie.com with your order number and details of the issue. We'll promptly resolve the problem to ensure your satisfaction.
How can I exchange an item?
We don't offer direct exchanges at this time. However, you can easily return your original item for a refund and place a new order for the desired item. This ensures a smoother process for you and allows us to maintain efficient service.
Other
Are there wholesale options available?
Yes! We offer wholesale options for businesses interested in carrying Abby & Evie products. Please contact service@abbyandevie.com for inquiries.
Can I become a brand ambassador or influencer?
We'd love to have you join the Abby & Evie family! If you're passionate about our brand and love sharing your style, reach out to service@abbyandevie.com for more information about our ambassador program.
Have any other questions?
Please don't hesitate to contact us at service@abbyandevie.com. We're here to make your shopping experience with Abby & Evie delightful!